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Report | RIPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | RIPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Report | RIPIRG Education Fund | Higher Ed, Transportation

A New Course

Across America, colleges and universities are showing that efforts aimed at reducing driving deliver powerful benefits for students, staff and surrounding communities. Policymakers at all levels of government should be looking to the innovative examples of these campuses. Universities and college towns also provide useful models for expanding the range of transportation options available to Americans while addressing the transportation challenges facing our communities.

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Report | RIPIRG Education Fund | Public Health, Consumer Protection

Trouble in Toyland 2013

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | RIPIRG Education Fund | Transportation

A New Way to Go

In a first-of-its-kind study, RIPIRG compiled nation-wide evidence on transportation apps and vehicle sharing programs, and found that these advanced new tools have made it easier for Americans to drive less. Real-time apps and on-board wi-fi for public transit, as well as carsharing, bikesharing and ridesharing have spread rapidly in recent years. The report examines new evidence on how these practices are changing travel behavior.

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News Release | U.S. PIRG Education Fund

This coming Monday, June 1, will mark the third full month that bills are due since COVID-19 was declared a national state of emergency in March. To help Americans manage their finances, U.S. PIRG Education Fund has published an updated guide with tips on what to do about paying bills during the crisis.

News Release | U.S. PIRG Education Fund

Consumer complaints to the U.S. Federal Trade Commission (FTC) related to the coronavirus approached 50,000 on Tuesday. U.S. PIRG Education Fund has documented the actions taken by the FTC and 14 other federal agencies in response to coronavirus scams.

Blog Post

Public health experts have made it abundantly clear that to safely lift stay-at-home rules we must have four key things we don’t yet have. We need fast, accurate and widely available testing. We need a better plan for isolating and supporting people who have COVID-19. We need sufficient hospital capacity, including medical and protective equipment, to treat all patients safely. And we need more contact tracing. This blog explains U.S. PIRG's support for automated warning and contact tracing, subject to appropriate privacy and civil liberties protections, which can provide critical information quickly about who has potentially been exposed.

News Release | U.S. PIRG Education Fund

U.S. PIRG Education Fund has released a report with the Student Borrower Protection Center and Consumer Action. The report makes recommendations to the Consumer Financial Protection Bureau (CFPB) to upgrade its consumer complaint tool, including the public consumer complaint database, so COVID19-related complaints can be handled more quickly and tracked better.

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RIPIRG Education Fund is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to getting things done.